311 agents are City of Atlanta employees and received extensive training as well as work hand and hand with APD on responses to calls. If
311 – Supportive Services team receives an emergency and/or crisis call, they would transfer the call immediately to 911. The entire 311 call center does not take
PAD referrals there is a special team dedicated for all Supportive Services referrals which include PAD referrals.
The non-emergency quality of life concerns that are eligible for community referrals are below:
- Disturbance (such as someone yelling outside a business or blocking traffic)
- Welfare (such as someone asking for food or help)
- Mental Health (such as someone who appears disoriented, erratic, or is talking to themselves)
- Basic Needs (such as someone in need of shelter and sleeping outside)
- Substance Use (drugs, OTC medication and/or alcohol abuse)
- Public Health (such as defecating and/or urinating on the street or eating out of the trash can)
- Public Indecency (such as bathing in public restrooms or sexual activity in a public place)
Additionally, APD continues to train officers on de-escalation, CIT, and other forms of mediation.